Shipping policy

Effective Date: 1/1/2025
Last Updated: 1/5/2026

At PRINTIVO, we are committed to delivering your order safely, quickly, and efficiently. This Shipping Policy outlines our shipping process, delivery timelines, charges, and important delivery information so you know what to expect when shopping with us.

1. Order Processing Time

All orders are processed within 2 BUSINESS DAYS after your order is placed and payment is successfully confirmed.

Orders are typically processed during our regular business days, excluding Sundays, public holidays, and special closure dates. During peak seasons, sales events, or promotional campaigns, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email or message with tracking details.

2. Shipping Methods Available

We offer shipping through trusted courier and logistics partners to ensure reliable delivery.

Available shipping methods may include:

  • Standard Shipping – Delivery within 5-8 BUSINESS DAYS

  • Express Shipping – Delivery within 2-3 BUSINESS DAYS (if available)

Shipping options available for your location will be shown at checkout.

3. Delivery Timeframes

Estimated delivery timelines are:

  • Metro Cities: 5-8 BUSINESS DAYS

  • Tier 2 / Tier 3 Cities: 7-10 BUSINESS DAYS

  • Remote / Serviceable Areas: 9-12 BUSINESS DAYS

Please note that delivery estimates are approximate and may vary depending on:

  • Delivery location

  • Courier partner operations

  • Weather conditions

  • Public holidays

  • Regional restrictions

  • Unexpected logistical delays

We always strive to dispatch and deliver your order as quickly as possible.

4. Shipping Costs

Shipping charges are calculated based on your order value, delivery location, package size, and shipping method selected at checkout.

Our shipping rates:

  • Standard Shipping: Free

  • Express Shipping: Free

Any applicable shipping charges will be clearly displayed before payment confirmation.

5. Order Tracking

Once your order is shipped, you will receive tracking information via email / SMS / WhatsApp (choose preferred channel).

Tracking details may include:

  • Courier partner name

  • Tracking / AWB number

  • Shipment status updates

  • Estimated delivery date

Please allow 4 HOURS after dispatch for tracking updates to reflect in the courier system.

6. Delivery Issues and Delays

While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

  • Weather disruptions

  • Transport strikes or operational delays

  • Incorrect delivery address

  • Failed delivery attempts

  • Regional service disruptions

  • Festival or peak-season courier overload

If your order is significantly delayed, missing, or marked delivered but not received, please contact us at:

Email: mayukhdeb0802@gmail.com
Phone / WhatsApp: +91-8017065144

We will work with our courier partners to resolve the issue as quickly as possible.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at checkout.

If an incorrect address, phone number, or delivery information is provided:

  • Delivery may be delayed

  • Re-shipping charges may apply

  • Orders returned to us may require additional shipping fees for redelivery

Please contact us immediately if you need to update shipping information after placing an order.

8. International Shipping

At this time, PRINTIVO ships only within India. We currently do not offer international shipping.

9. Contact Us

For any shipping-related questions, please contact us:

PRINTIVO
Email: mayukhdeb0802@gmail.com
Phone / WhatsApp: +91-8017065144
Business Hours: 10:00 AM - 7:00 PM IST

Thank you for shopping with PRINTIVO. We appreciate your trust and look forward to delivering something special to your doorstep.